Policies

Privacy policy

We collect the minimum needed to sell and deliver a workstation: your contact details, shipping address and order history, processed by Stripe Payments Europe / Stripe Inc. We do not store card numbers — payments are handled entirely on Stripe's PCI-DSS Level 1 infrastructure. This site is served via Cloudflare, whose edge network processes standard request logs. We use no third-party advertising trackers and no analytics cookies by default. Requests to delete your data: [email protected].

Terms of sale

• Prices are in USD and exclude local taxes/duties; EU/UK orders may incur import VAT.
• Multi-GPU Bizon configurations are build-to-order: the configuration you confirm at checkout is the configuration you receive.
• GPU make/model is guaranteed; board partner may vary by availability at equal or better specification.
• Break-even projections are estimates based on published RunPod rates at time of publication and your stated usage — they are planning tools, not guarantees of savings.

Shipping

Free insured freight to the contiguous 48 US states on every machine, double-boxed with GPU support braces. Alaska, Hawaii and international: cubes and single-GPU towers ship worldwide with rates quoted at checkout; liquid-cooled multi-GPU rigs ship via your freight forwarder. Dispatch within 5 business days (build-to-order configs: 10–15 business days), tracking within 24 hours of dispatch. Signature required on delivery for orders over $2,500.

Refund & returns

• 30 days, unopened and sealed — full refund.
• 14 days, opened — refund minus 10% restocking fee; unit must include all accessories.
• Build-to-order liquid-cooled configs (Bizon ZX series) — final sale once assembly begins; we confirm the config with you twice before the loop is brazed.
• Dead-on-arrival: full refund or advance replacement, our freight cost, within 7 days of delivery.
• Warranty: 3 years parts & labor. Liquid loops serviced only by certified technicians; opening the loop yourself voids that component's coverage.